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In that case, they should deregister the device from MPC, which will also remove it from the customer IT Admin’s Intune account.īelow we describe the steps an IT Admin would go through to deregister a device from Intune, and the steps an OEM or CSP would go through to deregister a device from MPC.

If the OEM or CSP partner registered the device, they likely did so via the MPC.

If so, they should deregister the device from Intune (or MSfB) because devices registered in Intune won't show up in Microsoft Partner Center (MPC).

If the IT Admin registered the device, they likely did so via Intune (or possibly the Microsoft Store for Business).

Deregister the Autopilot device from the Autopilot programīefore the device arrives at the repair facility, it must be deregistered by the entity that registered it.

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Reregister the device with Windows AutopilotĮach of these steps is described below.

Deregister the device from Windows Autopilot.If a motherboard replacement is needed on a Windows Autopilot device, the following process is recommended: The hardware hash is also known as the hardware ID. So these requirements are sometimes at odds, causing issues with some repair scenarios. The hardware hash doesn't always accommodate all the OEM hardware component requirements. Windows Autopilot requires strict uniqueness at the hardware hash level for each device to enable successful registration.

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Specifically, OEM requirements include strict uniqueness across motherboards, MAC addresses, and so on. Repairing Autopilot enrolled devices is complex, as it tries to balance OEM requirements with Windows Autopilot requirements. This document offers guidance for Windows Autopilot device repair scenarios that Microsoft partners can use in Motherboard Replacement (MBR) situations, and other servicing scenarios.